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Keeping communication constructive when challenges or conflicts arise
Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. But poor communication derails important initiatives, wrecking morale and torpedoing projects.
Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. That’s where difficult exchanges become learning opportunities, and unfocused meetings become innovation incubators. |
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Discover how to build your Conversational Capacity
Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It provides the tools to keep your conversations in the “sweet spot”—where learning, collaboration, and innovation are at their highest.
Conversational Capacity teaches learners the following:
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1 Day Instructor-led Course
The in-person course is one full day. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. Public courses are also available.
Prework: LAUNCH — Welcome the participants and set the context for individuals and teams to reach new levels of performance through various activities to engage in open, balanced, and nondefensive conversations.
Session 1: LEARN — Defines awareness as the ability to recognize the two powerful emotional reactions and how they are essential for staying in the sweet spot.
Session 2: PRACTICE — Defines the Conversational Capacity Skillset, which includes specific behaviors people can use to balance candor and curiosity.
Session 3: APPLY — Introduces the Curiosity Skills, which highlights the advantage of having the humility to seek out information that might be missing and to understand others’ points of view.
The in-person course is one full day. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. Public courses are also available.
Prework: LAUNCH — Welcome the participants and set the context for individuals and teams to reach new levels of performance through various activities to engage in open, balanced, and nondefensive conversations.
Session 1: LEARN — Defines awareness as the ability to recognize the two powerful emotional reactions and how they are essential for staying in the sweet spot.
Session 2: PRACTICE — Defines the Conversational Capacity Skillset, which includes specific behaviors people can use to balance candor and curiosity.
Session 3: APPLY — Introduces the Curiosity Skills, which highlights the advantage of having the humility to seek out information that might be missing and to understand others’ points of view.
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Communication can be a business driver or a derailer
80% of the U.S. workforce reports feeling stressed because of ineffective company communication. 63% have wanted to quit because ineffective communication interfered with their ability to do their job.[1]
Companies with better relationships and communication experience 20% higher productivity, 21% higher profitability, and 41% lower absenteeism. [2] [1] Dynamic Signal, 2019 Dynamic Signal Study. (Opens in a new window) [2] Wellness Council of America, The ROI on Better Workplace Conversations. |
Good Listeners And Communicators Unlock Your Workplace’s Potential
Conversational Capacity is the foundation for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
Conversational Capacity is the foundation for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
Engage Employees When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm. |
Spur Innovation People share ideas. Colleagues contribute. A good idea evolves into a great one. That’s how innovation happens. |
Improve Productivity The gap between what people say and what others hear closes. Miscommunication and misunderstandings evaporate, and real work gets done. |
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Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to be more effective communicators.
Contact us today to learn how we can help your leaders learn the skills they need to be more effective communicators.
