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Create a culture of exceptional service that builds customer loyalty one interaction at a time
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it still feels remarkable when we receive genuinely great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal and external customers coming back and create a competitive edge for your organization.
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Deliver legendary service as a competitive advantage
Delivering great customer service is vital to the success of your business. Yet, creating a service-focused culture can be challenging. Our Legendary Service program teaches your people how to consistently deliver exceptional service that will turn your customers into raving fans and create a competitive edge for your organization. With the Legendary Service course, your organization gets:
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1 Day Instructor-led Course
The Legendary Service in-person experience is a one-day course to define individuals’ personal service vision, identify customers’ needs and wants, learn and practice skills for building customer satisfaction and loyalty, and develop strategies to empower themselves and create an action plan.
Prework: LAUNCH — Engaging prework assignments, including an assessment, which explain key Legendary Service concepts
Day 1 Morning: LEARN — Activities that guide participants as they develop a customer map and rate the level of service they provide
Day 1 Afternoon: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Day 1 Afternoon: APPLY — Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY — Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
The Legendary Service in-person experience is a one-day course to define individuals’ personal service vision, identify customers’ needs and wants, learn and practice skills for building customer satisfaction and loyalty, and develop strategies to empower themselves and create an action plan.
Prework: LAUNCH — Engaging prework assignments, including an assessment, which explain key Legendary Service concepts
Day 1 Morning: LEARN — Activities that guide participants as they develop a customer map and rate the level of service they provide
Day 1 Afternoon: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Day 1 Afternoon: APPLY — Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY — Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
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Don’t leave your customers’ experience up to fate and risk losing business
88% of customers say the experience a company provides is as important as its products or services. And 48% of consumers switched brands in the past year due to customer service. [1]
[1] Salesforce, State of the Connected Customer Report. |
A Service-Centric Culture Creates Real Business Value
Customers fuel business. Companies that deliver consistently exceptional customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
Customers fuel business. Companies that deliver consistently exceptional customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
Increase Customer Loyalty Satisfied customers return to buy more and recommend your organization to their friends and family. |
Reduce Cost of Sales Understanding your customers’ needs and wants can result in substantial savings in acquiring and retaining happy customers. |
Drive Social Referrals Engaged customers become your biggest fans and generate powerful word-of-mouth advertising, especially through social media. |
Build Morale and Collaboration Customers are your best source of feedback to help make improvements and develop innovative solutions. |
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Ready to Get Started?
Contact us today to learn how we can help your people learn the skills they need to provide legendary service.
Contact us today to learn how we can help your people learn the skills they need to provide legendary service.
